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Last updated 17 August 2026.

If a tool produced a file that is wrong, that is worth reporting, and a description of the source document helps more than a description of the error. PDF is a format with a lot of variation in it, and most failures come from something unusual in the file rather than from the operation you asked for.

Useful things to include

  • The tool you used and what you expected to happen
  • What the source file was made by, if you know: a scanner, Word, InDesign, a phone camera
  • Whether it is password protected
  • Your browser and whether you were on a phone or a computer

Please do not send the file itself unless you are asked. In most cases the description is enough, and sending a document to a stranger is a habit worth avoiding.

Email

Write to hello@pdfconversiontools.com.